Refund policy
At Detvix, we aim to make every purchase simple, secure, and worry-free. This Refund Policy outlines the conditions for returns, refunds, and the procedures for resolving order-related issues.
Eligibility for Returns
Customers may request a return within 30 days from the date the package is confirmed as delivered.
To qualify for a return, products must:
• Be in their original condition
• Be unused and unaltered
• Include original packaging, tags, labels, and accessories
• Be accompanied by proof of purchase
Products that do not meet these requirements may not be eligible for a refund.
How to Request a Return
All returns require prior authorization before being shipped back.
To begin a return request, please contact:
Once approved, you will receive:
• Return authorization
• Return instructions
• Return shipping label (if applicable)
Important Notice:
Returns shipped without authorization may be refused.
Damaged, Defective, or Incorrect Products
Please inspect your package upon delivery.
If you receive:
• A damaged item
• A defective product
• An incorrect item
• A product significantly different from what was ordered
Please contact us promptly at:
Our support team will review the situation and provide an appropriate resolution.
Non-Returnable Items
The following items may not be eligible for return:
• Customized or personalized products
• Hazardous materials
• Flammable products
• Gift cards
• Clearance or final-sale merchandise
• Shipping fees paid during checkout
If you're uncertain whether an item qualifies, please contact our support team before initiating a return.
Exchanges
Detvix does not currently offer direct exchanges.
To obtain a different item:
• Submit a return request
• Complete the approved return process
• Place a new order for the desired item
European Union Customers
Customers residing within the European Union may have the right to cancel or return an order within 14 days of delivery under applicable consumer protection regulations.
Conditions include:
• Product remains unused
• Original packaging remains intact
• Proof of purchase is provided
Refund Processing
Once your return is received and inspected, you will be notified regarding the status of your refund.
If approved:
• Refunds are issued to the original payment method
• Processing generally takes up to 10 business days
• Additional processing time may be required by financial institutions
If 15 business days have passed since approval and you have not received your refund, please contact us.
Return Contact Information
Store: Detvix
Email: service@detvix.com
Phone: +1 (720) 399-3913
Address: 1942 Broadway St, Boulder, Colorado 80302, United States